Customer Service Representative

Responsible for processing, receiving and forwarding communications of donors, clients and volunteers. Also, attending to customer questions, troubleshooting problems, and handling complaints.


  • Maintaining a positive, empathetic, and professional attitude toward clients at all times.
  • Responding promptly to client inquiries on phone, live chat or social media.
  • Communicating with clients through various channels.
  • Acknowledging and resolving clients’ complaints.
  • Knowing our services inside and out so that you can answer questions.
  • Processing orders, forms, applications, and requests.
  • Keeping records of clients interactions, transactions, comments, and complaints.
  • Providing feedback on the efficiency of the clients service process.
  •  Maintains current knowledge and skills as technology trends and workflows change.
  •  Works flexibly within unit, or in other units as needed, to help meet client needs.
  •  Processes business card orders, assisting clients to ensure that the orders are placed accurately, and that the quality meets or exceeds client expectations.
  •  Works with other teammates on knowledge sharing and the division of duties within the unit. Assists on projects when other representatives are away.
  • Keep records of customer interactions, process customer accounts and file documents
  • Follow communication procedures, guidelines and policies


  • Proven customer support/care experience
  • Strong phone contact handling skills and active listening
  • Customer orientation and ability to adapt/respond to different types of characters
  • Excellent communication and presentation skills
  • Ability to multi-task, prioritize, and manage time effectively
  • Schedule and plan meetings
  • Maintain a high level of professionalism

Interested? Apply Below ⇩

Application Closed​